Refund policy

  • RETURNS AND REFUNDS

    We hope you are happy with your Courex order. If you change your mind, you have 14 days from the date you receive your order to tell us that you wish to cancel and return it. After notifying us, you have a further 14 days to send the item back.

    HOW TO REQUEST A RETURN

    1. Sign in using the email address connected to your order and open your order history, or email info@courex.ie.
    2. Select the order and item you wish to return and submit your request.
    3. Wait for the return instructions before sending your item.

    RETURN CONDITIONS

    Items must be returned unused, unworn other than for trying on, unwashed and in resellable condition, with the original tags and packaging. Please include your order number or proof of purchase.

    Sale and clearance items can be returned under the same conditions. Gift cards and personalised or made-to-order products cannot be returned unless they are faulty. This does not affect your statutory rights.

    RETURN POSTAGE

    Customers are responsible for the cost of return postage for change-of-mind returns. We recommend using a tracked service, as Courex cannot be responsible for returned parcels until they are received.

    If an item is faulty, damaged on arrival or incorrect, please contact info@courex.ie with your order number and photographs where appropriate. Once agreed, Courex will arrange or reimburse reasonable return costs for faulty or incorrect items.

    REFUNDS

    We will inspect your return and notify you when it has been approved. Approved refunds will be issued to the original payment method.

    We will process the refund within 14 days of being informed of your cancellation, but we may wait until the returned goods are received or you provide evidence that they have been sent back.

    When an entire order is cancelled under the statutory right to cancel, the original standard delivery charge will also be refunded. Any additional amount paid for an upgraded or express delivery service is not refundable. Your bank or card provider may take additional time to display the refund.

    EXCHANGES

    Exchanges are subject to stock availability. The quickest option is normally to return the original item and place a new order. If you need help with sizing or an exchange, contact info@courex.ie.

    YOUR STATUTORY RIGHTS

    Nothing in this policy limits your rights under Irish or EU consumer law, including your rights where goods are faulty, damaged, not as described or not fit for purpose.